Privacy policy
At Juvenescence we care about your privacy and the trust you place in us by providing Personal Information and we want to be transparent about how we use it and how we protect it.
This Privacy Notice (together with our Terms, which can be accessed at Terms of Service - JuvLabs.com Website - Juvenescence, and our Cookie Notice on Cookie Notice - Juvenescence (juvlabs.com) describes how we collect, use, and share your Personal Information and the measures we take to keep it safe. It tells you about the privacy practices for our websites and services (the “Services”), your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns.
This Privacy Notice applies anytime you connect with us – by visiting our website(s) or social media pages, or contacting us by phone, email, mail, or chat.
Read this Privacy Notice (this “Privacy Notice”) carefully. If you do not consent to the terms of the Privacy Notice please do not access, or use the Services that Juvenescence and its affiliates (collectively, “Juvenescence,” “we,” “us,” or “our”) provide.
California Residents, individuals in the European Union (EU) and the United Kingdom (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein, and Norway and, to the extent applicable, Switzerland – “European Data Subjects”) should read the additional information provided in the relevant sections of this Privacy Notice.
Contents
- How to Contact Us
- Information We Collect
- How We Use Information
- Sharing Your Information
- Advertising and Analytics Services Provided by Others
- Social Sharing Features
- Your Rights and Choices to Control Your Personal Data
- User-Generated Content Submission Terms
- Retention
- Privacy of Children
- Information Security
- Data Subjects of the European Union and United Kingdom
- Nevada Residents
- California Residents
- Privacy Notice Changes
1. How to Contact Us
If you have questions about this Notice, or need help exercising your privacy rights, please contact our Data Protection Officer at care@juvlabs.com.
For the purpose of Regulation (EU) 2016/679 (the GDPR) and the UK-GDPR and the UK Data Protection Act 2018, together the "Data Protection Law" the data controller is Juvenescence (Europe) Limited of 88 Harcourt St, Dublin, D02 DK18. If you reside elsewhere, you may contact us at:
Mail: Juvenescence Life
Attn: Data Protection Officer
303A College Rd E
Princeton, NJ 08540
Or : care@juvlabs.com
2. Information We Collect
When you use our Services, we collect the following types of information.
Information You Chose to Provide
NOTE: It is not standard Juvenescence practice to verify the provided personal data or the validity thereof. The person providing the data, user or contracting party is solely responsible for the accuracy of the provided data. When providing an email address, all users assume responsibility that they are the exclusive user of the provided email address. For this reason, any liability for logins related to an email address shall be borne exclusively by the user who provided the email address.
Type of Information |
Examples of data collected |
How do we collect the data |
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Account Information |
Full name, email, password, country of residence. You may also choose to provide other types of information, such as gender, age range and consumer category |
This information is required and is collected when you create an account on Our Services, when you participate and register in sweepstakes and marketing campaigns organized by Juvenescence. |
Contact information |
Full name, contact information, and on occasion your country of residence. |
This information is required and is collected when you subscribe to any of our mailing lists, contact us via email, Customer Care or a "Contact Us" form, register to receive updates and newsletters on Our Service. |
Payment and Card Information |
Information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and CVV code. |
If you purchase a Juvenescence product on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms. |
Order information |
Full name, contact details: email and/or phone numbers, shipping address, purchase history |
This information is required and is collected when you place an order or subscribe to ordering a product. |
Additional information |
Photos, message, reviews, feedback |
You may choose to provide us with additional information, like messages on social media discussion boards and third-party platforms (e.g., Amazon), by accessing our social networking accounts, communicate with us (chats, phone call, leave a comment or by email). |
Aggregated data |
Statistical or demographic data. |
NOTE: aggregated data is derived from your Personal Information but is not Personal Information as this data will not directly or indirectly reveal your identity. |
Information We Receive from Your Use of Our Services
Type of Information | Examples of data collected | How do we collect the data? |
---|---|---|
Device Information |
The data collected varies depending on which device you use to access the Services. It may include IP addresses, browser type, language, operating system. |
When your device accesses our website and services, data relating to your device is transferred from your device to our servers. |
Geolocation Information |
including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs, if you have granted us access to that information in your device settings. |
Using precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can always remove our access using your device settings. We may also derive your approximate location from your IP address. |
Usage Information |
Network activity information, e.g., your interaction with the Services, for example, when you view or search content, create or log into your account, the referring web page, pages visited, and cookie information from Analytical, Performance and Functional cookies |
When you access or use our Services, we receive certain usage or network activity information. You may choose to adjust your device settings to collect additional information about you when you access our Services. |
Information We Receive from Third Parties
3. How We Use Information
Provide and Maintain Services
Using the information, we collect; we are able to deliver the Services to you and honor our Terms of Service contract with you. For example, we need to use your information to deliver and track your order status, to manage your online account, to manage your replenishment orders.
Improve and Personalize the Services
Communicate with You
We use your information when needed to send you Service notifications and respond to you when you contact us, to promote new features, products or upcoming events and media content that we think you would be interested in. You can control marketing communications and most Service notifications by using your notification preferences in account settings or via the “Unsubscribe” link in an email. We also use your information to provide you with information about products you have purchased (for example, in the case of a recall).
Promote Security and Safety
We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
Cookies and Other Tracking Technologies
- Remember what items are in your shopping bag
- Recognize you when you return to our website
- Enable faster checkout if you have already created an account
- Understand how you arrived at our website and which content or products you are looking for
- Learn whether you opened an email from Juvenescence
- Deliver personalized marketing from Juvenescence
- Apply the preferences you have chosen.
Aggregated Data
4. Sharing Your Information
Service Providers
User-Generated Content
Advertising and Marketing
Legally Required
Business Transfers
Aggregated or De-Identified Information
Links
5. Advertising and Analytics Services Provided by Others
6. Social Sharing Features
If you choose to contact or share with Juvenescence on one of our social media platforms and/or direct messaging us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Notice as well as the privacy notice of the social media platform you use.
7. Your Rights and Choices to Control Your Personal Data
Accessing and Exporting Your Information: By logging into your account, using your account settings, you can access and update your name, address, telephone number, or email address through My Account Settings or by Contacting us. You can contact us to confirm whether we are processing your Personal Information and if so, provide you with your personal information in a structured, commonly used, and machine-readable format. You may reuse your exported data elsewhere. To protect your privacy, we will confirm your identity before updating or exporting your information. If you require additional copies, we may need to charge a reasonable fee.
We may also decline to grant a request were doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns.
Objecting to Data Use: We give you account settings and tools to control our data use as described below. You can ask us to stop using your any of your Personal Information at any time, however in doing so we will be unable to continue providing the service. In order to request that we stop using your data, you can send us an email to care@juvlabs.com stating that you wish for us to stop using your data immediately.
Juvenescence Emails |
You may unsubscribe from our promotional emails using the link provided at the bottom of each email, through My Account or by Contact Us. Because emails are planned in advance, you may still receive mailings while we process your request. To serve you best, you will continue to receive important emails about recent transactions, including orders and returns, even if you choose not to receive promotional emails. |
Personalized Advertising |
To opt-out of direct online personalized advertising from Juvenescence, click here. If you choose to opt-out, you may still see advertisements on the internet from Juvenescence that are not related to your personal information. |
Direct Mailings |
You may change your mail preferences through this link or through Contact Us. Because mailings are planned in advance, you may still receive mailings while we process your request |
Location Information |
The settings of your Internet browser or mobile device may allow you to stop sharing your precise location with Juvenescence. |
8. User-Generated Content Submission Terms
9. Retention
We keep your account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account. We keep Personal Information for as long as reasonably necessary for the purposes described in this Privacy Notice, while we have a legitimate business need to do so, or as required by law (e.g., for tax, legal, accounting, or other purposes), and to prevent harm, including as described in the How We Use Information and Sharing Your Information sections.
10. Privacy of Children
At Juvenescence, we are committed to protecting the rights of children. Our website is not intended for use by children or users under the age of 18, and we do not knowingly collect personal information from children without the consent of the parent or guardian. If we learn that Personal Information of persons less than 18 years of age has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. If you believe that a child has provided personal information to us, please Contact Us.
11. Information Security
12. Data Subjects of the European Union and United Kingdom
If you live in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, please review these additional privacy disclosures under the European Union's General Data Protection Regulation "GDPR
Our Legal Bases For Processing Personal Data
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When you have given your consent, which you may withdraw at any time using your account settings and other tools.
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When the processing is necessary to perform a contract with you, like the Terms of Service; and
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Our legitimate business interests, such as in improving, personalizing, and developing the Services, marketing new features or products that may be of interest, and promoting safety and security as described in the How We Use Information section.
How To Exercise Your Legal Rights
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Right of access: see Accessing and Exporting Your Information section
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Right to rectification: see Updating Your Information section
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Right to erasure: see Deleting Your Information section
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Right to data portability: see Accessing and Exporting Your Information section
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Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Information in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your Personal Information with others, we would tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Information so you can contact them directly.
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Right to object: You may ask us at any time to stop processing your Personal Information and we will do so: (a) If we are relying on a legitimate interest to process your Personal Information — unless we demonstrate compelling legitimate grounds for the processing or we need to process your data in order to establish, exercise, or defend legal claims; or (b) If we are processing your Personal Information for direct marketing. Under the GDPR, you have a general right to object to the use of your information for direct marketing purposes. Our Cookie Notice and the Objecting to Data Use section describes your options for controlling how we and our partners use cookies and similar technologies for advertising. Please note that you can always delete your account at any time
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Right to withdraw consent: If we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect any processing of your data before we received notice that you wished to withdraw consent.
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Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Information, you can report it to the data protection authority that is authorized to hear those concerns. The Data Protection Supervisory Authority will be the Data Protection Supervisory Authority that is local to you in your country as the data subject. In the United States, there is no national authority as of the date of this privacy notice, but the Federal Trade Commission has the authority to issue and enforce privacy regulations in specific areas. A list of EU Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en
International Data Transfers
13. Nevada Residents
If you are a resident of Nevada, please note that the way Juvenescence shares information is described in this Privacy Notice. If you have questions, concerns, or comments, please Contact Us.
14. California Residents
Categories of personal information
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Identifiers, like your name or username, email address, mailing address, phone number, IP address, account ID, device ID, cookie ID, and other similar identifiers.
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Demographic information, such as your gender, age range.
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Commercial information, including your payment information and records of the Services or devices you purchased, obtained, or considered (for example, if you added them to your shopping cart on the Juvlabs.com online store but did not purchase them).
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Internet or other electronic network activity information, such as the usage data we receive when you access or use our Services. This includes information about your interactions with the Services and about the devices and computers you use to access the Services.
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Geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs, if you have granted us access to that information.
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Electronic, visual, or similar information, such as photos posted on the world wide web tagging our product.
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Other information that you provide, including account information such as your country.
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Inferences drawn from any of the above.