Privacy Notice

Date of Last Revision: November 01, 2021

At Juvenescence we care about your privacy and the trust you place in us by providing Personal Information and we want to be transparent about how we use it and how we protect it.


This Privacy Notice (together with our Terms, which can be accessed at Terms of Service - JuvLabs.com Website - Juvenescence, and our Cookie Notice on Cookie Notice - Juvenescence (juvlabs.com) describes how we collect, use, and share your Personal Information and the measures we take to keep it safe. It tells you about the privacy practices for our websites and services (the “Services”), your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns.


This Privacy Notice applies anytime you connect with us – by visiting our website(s) or social media pages, or contacting us by phone, email, mail, or chat.


Read this Privacy Notice (this “Privacy Notice”) carefully. If you do not consent to the terms of the Privacy Notice please do not access, or use the Services that Juvenescence and its affiliates (collectively, “Juvenescence,” “we,” “us,” or “our”) provide


California Residents, individuals in the European Union (EU) and the United Kingdom (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein, and Norway and, to the extent applicable, Switzerland – “European Data Subjects”) should read the additional information provided in the relevant sections of this Privacy Notice.



  1. How to Contact Us
  2. If you have questions about this Notice, or need help exercising your privacy rights, please contact our Data Protection Officer at care@juvlabs.com.

    For the purpose of Regulation (EU) 2016/679 (the GDPR) and the UK-GDPR and the UK Data Protection Act 2018, together the "Data Protection Law" the data controller is Juvenescence (Europe) Limited of 88 Harcourt St, Dublin, D02 DK18. If you reside elsewhere, you may contact us at:

    Mail: Juvenescence Life
    Attn: Data Protection Officer
    30 Transport Drive
    Walton, KY 41094
    Or : care@juvlabs.com


  3. Information We Collect
  4. When you use our Services, we collect the following types of information.

    Information You Chose to Provide

    NOTE: It is not standard Juvenescence practice to verify the provided personal data or the validity thereof. The person providing the data, user or contracting party is solely responsible for the accuracy of the provided data. When providing an email address, all users assume responsibility that they are the exclusive user of the provided email address. For this reason, any liability for logins related to an email address shall be borne exclusively by the user who provided the email address.

    Type of Information

    Examples of data collected

    How do we collect the data

    Account Information

    Full name, email, password, country of residence. You may also choose to provide other types of information, such as gender, age range and consumer category

    This information is required and is collected when you create an account on Our Services, when you participate and register in sweepstakes and marketing campaigns organized by Juvenescence.

    Contact information

    Full name, contact information, and on occasion your country of residence.

    This information is required and is collected when you subscribe to any of our mailing lists, contact us via email, Customer Care or a "Contact Us" form, register to receive updates and newsletters on Our Service.

    Payment and Card Information

    Information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and CVV code.

    If you purchase a Juvenescence product on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.

    Order information

    Full name, contact details: email and/or phone numbers, shipping address, purchase history

    This information is required and is collected when you place an order or subscribe to ordering a product.

    Additional information

    Photos, message, reviews, feedback

    You may choose to provide us with additional information, like messages on social media discussion boards and third-party platforms (e.g., Amazon), by accessing our social networking accounts, communicate with us (chats, phone call, leave a comment or by email).

    Aggregated data 

    Statistical or demographic data.

    NOTE: aggregated data is derived from your Personal Information but is not Personal Information as this data will not directly or indirectly reveal your identity.


    Information We Receive from Your Use of Our Services
    Type of Information Examples of data collected How do we collect the data?

    Device Information

    The data collected varies depending on which device you use to access the Services. It may include IP addresses, browser type, language, operating system.

    When your device accesses our website and services, data relating to your device is transferred from your device to our servers.

    Geolocation Information

    including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs, if you have granted us access to that information in your device settings.

    Using precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can always remove our access using your device settings. We may also derive your approximate location from your IP address.

    Usage Information

    Network activity information, e.g., your interaction with the Services, for example, when you view or search content, create or log into your account, the referring web page, pages visited, and cookie information from Analytical, Performance and Functional cookies

    When you access or use our Services, we receive certain usage or network activity information.

    You may choose to adjust your device settings to collect additional information about you when you access our Services.


    Information We Receive from Third Parties

    If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You can stop sharing the information from the other service with us by removing our access to that other service using the Cookie Settings on your device.


  5. How We Use Information
  6. Provide and Maintain Services

    Using the information, we collect; we are able to deliver the Services to you and honor our Terms of Service contract with you. For example, we need to use your information to deliver and track your order status, to manage your online account, to manage your replenishment orders.

    Improve and Personalize the Services

    We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.

    To provide you with the best possible user experience and ensure our information is accurate, we may combine the information you share with us and that which we receive when you visit our website with third-party data. Examples may include address, demographics, preferences, and other information from Juvenescence data partners.

    Communicate with You

    We use your information when needed to send you Service notifications and respond to you when you contact us, to promote new features, products or upcoming events and media content that we think you would be interested in. You can control marketing communications and most Service notifications by using your notification preferences in account settings or via the “Unsubscribe” link in an email. We also use your information to provide you with information about products you have purchased (for example, in the case of a recall).

    Promote Security and Safety

    We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.

    Cookies and Other Tracking Technologies

    We gather information about how visitors navigate and use our website to deliver more personalized experiences, using cookies, clear GIFs (also known as web beacons, web bugs or pixel tags), and other tracking technologies to collect information.

    Examples of what cookies allow Juvenescence to do:

    • Remember what items are in your shopping bag
    • Recognize you when you return to our website
    • Enable faster checkout if you have already created an account
    • Understand how you arrived at our website and which content or products you are looking for
    • Learn whether you opened an email from Juvenescence
    • Deliver personalized marketing from Juvenescence
    • Apply the preferences you have chosen.

    If you set your browser to refuse all cookies, please  Contact Us  directly to place your order. A list of the main cookies we use on the Juvenescence website is available in our Cookie Notice.

    We will only collect your information from non-essential cookies and other tracking technologies with your consent (and our lawful basis to collect Personal Information through cookies and other tracking technologies is your consent, which was given by accepting the cookies and other tracking technologies when browsing the website).

    If you are an EU Data Subject, we only use non-essential cookies and GIFS (e.g., to enhance and personalize your experience) when you opt-in to allow for their use. However, some essential cookies are necessary for our website to function properly and will remain in use even if you do not opt-in to our use of non-essential cookies.

    For more information visit www.allaboutcookies.org

    Aggregated Data

    We also collect, use, and share aggregated data such as statistical or demographic data for our purposes. For example, we may aggregate data about your use of Juvenescence and calculate the percentage of users accessing a specific feature. However, if we combine or connect aggregated data with your Personal Information so that it can directly or indirectly identify you, we will treat the combined data as Personal Information which will be used in accordance with this Notice.

    We may use aggregated data to conduct research on the efficacy of our products and to identify where we can improve our product, or to provide anonymized reports to analyze the usage, uptake and efficacy of the products and services.


  7. Sharing Your Information
  8. We never sell the personal information of our users. We do not share your personal information except in the limited circumstances described below.

    Service Providers

    The Juvenescence service is run by us with our third-party service providers to provide the overall service. We may transfer your personal information to these third parties such as corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this Notice and any other appropriate confidentiality and security measures. Our partners provide us with services globally, including for customer support, shipping services; name and address verification; fraud protection; email distribution; information technology, sales, marketing, data analysis, research, and payment processing.

    User-Generated Content

    If you share user-generated content, that information may be made available publicly. For example, your photos, videos, stories, posts, comments, product reviews, product questions and answers, wish lists, and any other content or information you choose to provide will be shared with users of Juvenescence’s platforms or the platform used to share the contentSee User-Generated Content Submission Terms Section for detailed conditions of sharing user-generated content.

    Advertising and Marketing

    We share data with third parties in connection with advertising, retargeting and analytics on behalf of Juvenescence. Under no circumstances do we rent, trade, or share your address or e-mail address with any other company for their marketing purposes without your consent (see the Advertising and Analytics Services Provided by Others section).

    Legally Required

    We may be required to disclose Personal Information pursuant to lawful requests, such as subpoenas, law enforcement investigations, or court orders, or in compliance with applicable laws. We also may release information to protect our rights, property, or other interests, including those of our customers or other third parties or to prevent illegal activities or violations of our Terms of Service. This may include sharing information with other companies, lawyers, agents, or government agencies.

    Business Transfers

    If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Transaction”), your Personal Information and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate after the Transaction. In such events, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.

    Aggregated or De-Identified Information

    We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about exercise and activity, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.

    Links

    Our websites may contain links to websites not operated or controlled by Juvenescence. We are not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our website(s) to read the privacy statements of every website that collects personally identifiable information.


  9. Advertising and Analytics Services Provided by Others
  10. Juvenescence works with partners who provide us with analytics and advertising services, collecting information about your visits to our website and share advertisements for content or products that you may be interested in. These targeted advertisements may appear on other sites that you visit. These providers may combine the information we share with information already in their possession and offer you choices about which ads you receive. This information is collected using a cookie or other tracking technologies used by most websites. These third parties have privacy policies of their own that apply to your use of their platforms.


  11. Social Sharing Features
  12. If you choose to contact or share with Juvenescence on one of our social media platforms and/or direct messaging us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Notice as well as the privacy notice of the social media platform you use.

    By interacting with our site via social media includes features that may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. See “How We Use Information” section above for more information. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

    You may receive targeted advertisements on social media platforms. These ads are sent to groups of people who share traits such as similar demographics and interests. See each social media platform's policy for additional information about these types of advertisements.


  13. Your Rights and Choices to Control Your Personal Data
  14. At Juvenescence, we give your account settings and tools to access and control your personal data, as described below, regardless of where you live. If you live in certain jurisdictions, such as California, the European Union, or the United Kingdom, you may have additional rights; please see the relevant section of this notice to learn more.

    Accessing and Exporting Your Information: By logging into your account, using your account settings, you can access and update your name, address, telephone number, or email address through My Account  Settings or by  Contacting us. You can contact us to confirm whether we are processing your Personal Information and if so, provide you with your personal information in a structured, commonly used, and machine-readable format. You may reuse your exported data elsewhere. To protect your privacy, we will confirm your identity before updating or exporting your information. If you require additional copies, we may need to charge a reasonable fee.

    Updating Your Information: If your Personal Information is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your Personal Information with others, we would tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Information so you can contact them directly. See Sharing Your Information section for further details.

    Deleting Your Information: By logging into your account and using your account settings, you can delete your account if you wish. If you choose to delete your account, Juvenescence makes our best effort to delete or encode all personal data and identifiers associated with your account. Please note that we may preserve data for legal reasons or to prevent harm, including as described in the Sharing Your Information section. If we shared your data with others, we would tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Information with so you can contact them directly.

    Please note that when you delete your Juvenescence account, your associated email and other contact information are removed from all Juvenescence mailing lists. Deleting your account limits Juvenescence 's ability to contact you regarding products, warranties, claims, disputes or any legal actions under which you may be entitled to compensation from Juvenescence. In some cases, such as if you have emailed us directly about an ongoing issue, we may retain a way to contact you that is not linked to your account.

    We may also decline to grant a request were doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns.

    Objecting to Data Use: We give you account settings and tools to control our data use as described below. You can ask us to stop using your any of your Personal Information at any time, however in doing so we will be unable to continue providing the service. In order to request that we stop using your data, you can send us an email to care@juvlabs.com stating that you wish for us to stop using your data immediately.

    Juvenescence Emails

    You may unsubscribe from our promotional emails using the link provided at the bottom of each email, through My Account or by Contact Us. Because emails are planned in advance, you may still receive mailings while we process your request. To serve you best, you will continue to receive important emails about recent transactions, including orders and returns, even if you choose not to receive promotional emails.

    Personalized Advertising

    To opt-out of direct online personalized advertising from Juvenescence, click here. If you choose to opt-out, you may still see advertisements on the internet from Juvenescence that are not related to your personal information.

    Direct Mailings

    You may change your mail preferences through My Account or by Contact Us. Because mailings are planned in advance, you may still receive mailings while we process your request

    Location Information

    The settings of your Internet browser or mobile device may allow you to stop sharing your precise location with Juvenescence.


  15. User-Generated Content Submission Terms
  16. Your content: By submitting content to our website or other social media accounts, you agree to be bound by these Terms. These Terms apply to all visitors, customers, and others who access this website ("Users"). Anything that you upload is referred to as "User Content".; You retain all of your rights in all of the User Content you post to our Service, and you agree that all images, video, music, and narrative is your own content, and is non-confidential and non-proprietary.

    How Juvenescence can use your content: You grant us a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, display, reproduce, re-post, modify (e.g., re-format), re-arrange, and distribute your User Content for the purposes of operating and providing the service(s) to you and to our other Users. You agree that content may be displayed or reproduced outside of the website, and may include posting on social media platforms, advertising (online, printed), newsletter posts, posters, booklets, and for editorial purposes. Nothing in these Terms shall restrict Juvenescence rights under separate licenses to User Content.


  17. Retention
  18. We keep your account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account. We keep Personal Information for as long as reasonably necessary for the purposes described in this Privacy Notice, while we have a legitimate business need to do so, or as required by law (e.g., for tax, legal, accounting, or other purposes), and to prevent harm, including as described in the How We Use Information and Sharing Your Information sections.

    If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt out of receiving these communications and in accordance with our policies.

    To determine the appropriate retention period for your Personal Information, we will consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we use your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements. Juvenescence may retain your User Content for a commercially reasonable period of time for backup, archival, or audit purposes Juvenescence may however retain some types of data, such past transaction information, in line with applicable laws including for tax and accounting and fraud prevention purposes as far as legally permissible or required.


  19. Privacy of Children
  20. At Juvenescence, we are committed to protecting the rights of children. Our website is not intended for use by children or users under the age of 18, and we do not knowingly collect personal information from children without the consent of the parent or guardian. If we learn that Personal Information of persons less than 18 years of age has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. If you believe that a child has provided personal information to us, please  Contact Us.


  21. Information Security
  22. At Juvenescence, we care greatly about the security of your Personal Information and are committed to protecting it against loss, misuse, or unauthorized access. To do this, we follow generally accepted industry standards, including the use of appropriate administrative, physical, and technical safeguards, like encryption or hashing when receiving or transmitting your information.

    However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security or confidentiality. We also encourage you to practice general internet safety guidelines, such as choosing a strong and unique password for your Juvenescence account, changing your password if you suspect it has been compromised, and signing out of your account when you are finished. Please note that Juvenescence will never ask for your credit card information over email.


  23. Data Subjects of the European Union and United Kingdom
  24. If you live in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, please review these additional privacy disclosures under the European Union's General Data Protection Regulation "GDPR

    Our Legal Bases For Processing Personal Data

    For personal data subject to the GDPR, we rely on several legal bases to process the data, including:

    • When you have given your consent, which you may withdraw at any time using your account settings and other tools.

    • When the processing is necessary to perform a contract with you, like the Terms of Service; and

    • Our legitimate business interests, such as in improving, personalizing, and developing the Services, marketing new features or products that may be of interest, and promoting safety and security as described in the How We Use Information section.

    How To Exercise Your Legal Rights

    You have the following rights:

    • Right of access: see Accessing and Exporting Your Information section

    • Right to rectification: see Updating Your Information section

    • Right to erasure: see Deleting Your Information section

    • Right to data portability: see Accessing and Exporting Your Information section

    • Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Information in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your Personal Information with others, we would tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Information so you can contact them directly.

    • Right to object: You may ask us at any time to stop processing your Personal Information and we will do so: (a) If we are relying on a legitimate interest to process your Personal Information — unless we demonstrate compelling legitimate grounds for the processing or we need to process your data in order to establish, exercise, or defend legal claims; or (b) If we are processing your Personal Information for direct marketing. Under the GDPR, you have a general right to object to the use of your information for direct marketing purposes. Our Cookie Notice and the Objecting to Data Use section describes your options for controlling how we and our partners use cookies and similar technologies for advertising. Please note that you can always delete your account at any time

    • Right to withdraw consent: If we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect any processing of your data before we received notice that you wished to withdraw consent.

    • Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Information, you can report it to the data protection authority that is authorized to hear those concerns. The Data Protection Supervisory Authority will be the Data Protection Supervisory Authority that is local to you in your country as the data subject. In the United States, there is no national authority as of the date of this privacy notice, but the Federal Trade Commission has the authority to issue and enforce privacy regulations in specific areas. A list of EU Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en

    These rights may not apply in all situations or in relation to all types of processing. You will need to provide proof of identity and address (e.g., a copy of your driving license or passport, and a recent utility or credit card bill); and specify the personal data you want access to, amended or removed.

    If you need further assistance regarding your rights, please contact our Data Protection Officer at care@juvlabs.com or Contact Us, and we will consider your request in accordance with applicable laws. You also have a right to lodge a complaint with your local data protection authority or with the Irish Data Protection Commission, our lead supervisory authority, whose contact information is available here.

    International Data Transfers

    Juvenescence is an international company with offices based in the European Union, the United Kingdom and the United States. In order to provide the services that we offer, Juvenescence may need to transfer information to the United States and other countries for the purposes described in this Notice.

    We rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent and EU Commission approved model contractual clauses, which require certain privacy and security protections. You may obtain copies of the model contractual clauses by contacting us. Juvenescence will review the processors that we utilise and ensure that there are adequate safeguards in place to protect your personal data.

    Please note that the countries where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you create a Juvenescence account and agree to this Privacy Notice, irrespective of which country you live in. If you later wish to withdraw your consent, you can delete your Juvenescence account as described in the Your Rights and Choices to Control Your Personal Data section.


  25. Nevada Residents
  26. If you are a resident of Nevada, please note that the way Juvenescence shares information is described in this Privacy Notice. If you have questions, concerns, or comments, please Contact Us.


  27. California Residents
  28. If you are a California resident, please review the following additional privacy disclosures under the California Consumer Privacy Act ("CCPA").

    Categories of personal information

    As described in the Information We Collect section, we collect the categories of personal information listed below. We receive this information from you, your device, your use of the Services and as otherwise described in this Notice. We use and disclose these categories of information for the business purposes described in the How We Use Information and Sharing Your Information sections, respectively. The categories of personal information we collect about you are:

    • Identifiers, like your name or username, email address, mailing address, phone number, IP address, account ID, device ID, cookie ID, and other similar identifiers.

    • Demographic information, such as your gender, age range.

    • Commercial information, including your payment information and records of the Services or devices you purchased, obtained, or considered (for example, if you added them to your shopping cart on the Juvlabs.com online store but did not purchase them).

    • Internet or other electronic network activity information, such as the usage data we receive when you access or use our Services. This includes information about your interactions with the Services and about the devices and computers you use to access the Services.

    • Geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs, if you have granted us access to that information.

    • Electronic, visual, or similar information, such as photos posted on the world wide web tagging our product.

    • Other information that you provide, including account information such as your country.

    • Inferences drawn from any of the above.

    Discrimination

    Juvenescence advocates diversity and inclusion, enabling you to be free from discrimination related to the exercise of your CCPA rights.

    Selling your data

    We never sell the personal information of our users. We do work with partners who provide us with advertising services as described in the Analytics and Advertising Services Provided by Others section. To learn more about how these partners collect data and your options for controlling the use of your information for interest-based advertising, please read our Cookie Notice.

    Please contact us if you have questions about your rights or our disclosures under the CCPA, or to request access to an alternative format of this Privacy Notice. Details are in the How to Contact Us section.


  29. Privacy Notice Changes
  30. We may change our Privacy Notice at any time. If we do, we will post the updated Privacy Notice on our website(s) and update the stated effective date of the Privacy Notice. We encourage you to review this notice periodically.

    If our area resident of California Residents, or if you live in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we will notify you If our practices change, and, if necessary, obtain consent.

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